Support & FAQ
How can we help?
Find quick answers to common questions about Grovixo, billing, inventory, and your account.
Billing & Invoicing
Is Grovixo compliant with the latest GST rules?
Yes. Grovixo automatically applies the correct CGST, SGST, and IGST based on the state codes of your business and your customer. It also generates HSN summary reports required for GSTR-1 filing.
Can I customize my invoice template?
Absolutely. You can add your company logo, terms and conditions, bank details, and choose from multiple professional invoice themes directly from the Settings menu.
Does it support barcode scanners and thermal printers?
Yes! Grovixo is optimized for retail environments. Our POS module seamlessly integrates with all standard barcode scanners and supports 2-inch and 3-inch thermal receipt printers.
Inventory & Stock
Will I get alerts when stock is low?
Yes. You can set a "Low Stock Threshold" for every item. Grovixo will highlight these items in red on your dashboard so you know exactly what to reorder.
How do I handle returns and credit notes?
Grovixo handles both Purchase Returns (Debit Notes) and Sales Returns (Credit Notes). Processing a return automatically adjusts your inventory stock levels in real-time.
Account & Pricing
Is there a free trial available?
Yes, we offer a fully-featured 14-day free trial. No credit card is required to sign up. You can explore all premium features before deciding on a plan.
What happens if my internet goes down?
Grovixo is a cloud-based software, so an active internet connection is required to sync data across multiple devices. However, we ensure 99.9% uptime so your business never stops.